Question: How can I register for a workshop?
Answer: You may register online and either pay by credit card. If you wish to pay by check please contact us by calling (407) 290 – 2754.

Question: Where would I mail my payment?
Answer: Please mail any checks along with your invoice to the following address:  D. L. Newslow & Associates, 8260 Cathy Ann Street, Orlando, FL  32818.

Question: If I have questions who would I call?
Answer: You would call the corporate office. The phone number is (407) 290 – 2754.

Question: What type of payments do you accept?
Answer: We accept Mastercard, Visa, American Express and personal or company checks.

Questions: What are your hours of operation?
Answer: Our office is open Monday-Friday from 10:00 a.m. – 6:00 p.m. EST. We generally take our lunch somewhere from 12:30 p.m. – 2:00 p.m. If you get the voice mail we are either on the other line or temporarily unavailable. Please leave a message and someone will call you back as soon as they return.

Question: What is the time for your workshops?
Answer: Although the workshops may vary in time (you will have to look at the individual class description to see the times listed), most classes run from 9:00 a.m. – 5:00 p.m. with a couple of breaks and time for lunch. Lunch is always brought in for the attendees unless the class ends at noon.

Question: When do I have to register to receive the Early Bird Discount?
Answer: You will need to register and pay at least 30 days prior to the start of the workshop in order to receive the early bird discount.

Question: Am I able to use more than one discount code when I register?
Answer: You can only use more than one discount code if you register and pay at least 30 days prior to the workshop starting. The early bird discount would be automatic and you would see it reflected in your final price. You don’t actually have to enter the code to get this discount. If you have another discount code, you can enter it in the “Discount Code” field when you checkout. This discount will also be reflected in your final price.

Question: Where are the workshops held?
Answer: Refer to the individual workshop listings for venue information. If you have any questions, please contact us via phone at (407) 290-2754.

Question: I don’t have time to leave the plant to attend a workshop. Would you come to my worksite and hold the workshop there?
Answer: Of course, we want to make it easy for you. Please call us and we can provide a proposal for an on-site workshop.

Question: What type of dress is required?
Answer: Business casual is the normal attire. You might want to bring a sweater or jacket since the room tends to be cool.

Question: Will you have materials for sale at the workshops?
Answer: We always bring a variety of books, cds and dvds to each workshop that cover a variety of food safety subjects. Some are available in English and Spanish.  We are happy to ship materials you purchase to your location to save you from having to carry them on the airplane.

Question: Will I receive a certificate once I complete the course?
Answer: You will receive a certificate of completion after you finish the course. If you are taking a HACCP course the certificate will have a gold seal from the International HACCP Alliance.

Question: Will lunch or snacks be provided?
Answer: Lunch and snacks will be provided each day that you attend a workshop for the entire day. If your workshop is only half a day or ends at noon then lunch will not be provided on those days, but snacks will still be provided.

Question: I have a friend/spouse traveling with me. Would they be able to join us for lunch?
Answer: Yes, as long as you notify us before the workshop begins that you will have someone joining you for lunch that will be fine. Since the lunches are catered we will need to notify the caterer in advance. There will also be a separate $30 charge for anyone who joins you for lunch.

Question: I am allergic to certain foods. Can I request a special lunch?
Answer: Yes, just be sure to call or email us in advance if you have a special request. 

Question: What should I bring?
Answer: You will be given a workshop binder when you get to the workshop so that you can follow along and take notes. If you want to bring additional paper, pen or highlighter, you may do that. Also you might want to bring a jacket or sweater since the room tends to get cold. If you are attending a HACCP workshop, don’t forget to bring your HACCP plan with you. You will be able to get free advice on your existing HACCP plan from the experts while you are at the workshop.

Question: Will there be any special activities offered at night?
Answer: No, you will be on your own after the workshop ends each day. But there are plenty of restaurants within walking distance. 

Question: Can I order the Workshop on Video or Audio Tape?
Answer: Not at this time. 

Question: I have a physical disability or restriction. Will I be able to have the proper accommodations?
Answer: Yes, we will do everything in our power to accommodate disabilities. Please contact us so we can work with you to provide for your needs.

Question: What is your Cancellation/Refund policy?
Answer: Cancellations will be accepted and a full refund minus $200 cancellation fee will be issued up to 15 days prior to the workshop. If a class is cancelled between the 5th – 14th day preceding the workshop, the participant will have the option to attend a future class within one year of the original workshop date or a 50% refund minus the $200 cancellation fee. No refunds will be given for cancellations occurring 5 days or less before the start of the workshop. The participant will still incur the $200 cancellation fee. If you cannot attend a course, you may send an alternate to the same workshop. You would need to notify our office immediately about any changes at (407) 290 – 2754. You may incur an additional $75 change fee.

D. L. Newslow & Associates, Inc. reserves the right to cancel a course due to low attendance. If D. L. Newslow & Associates, Inc. cancels a course due to low registration, the participant will receive a full refund. D. L. Newslow & Associates, Inc. is not responsible for the reimbursement of travel fees.