COVID-19 has thoroughly disrupted lives, economies and industries. As with most crises, those who were prepared fared the best. While most companies probably weren’t preparing for a pandemic, following regulations and standards helps in every crisis. The International Organization for Standardization (ISO) has been providing some of the most universally accepted standards for 74 years. To see how ISO connects to COVID-19, we spoke to Debby Newslow of D.L. Newslow & Associates, who wrote the book on ISO 9001 — literally. It turns out that ISO 9001, the gold standard for quality management systems (QMS), has proved inadvertently helpful in adapting to the pandemic.

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