FAQS

General

If I have questions who would I call?

Call the corporate office at (407) 290-2754 and we can assist you.

What are your hours of operation?

Our office is open Monday - Friday from 10:00 a.m. – 6:00 p.m. EST. If you get the voice mail, leave a message and we will return your call at our very first opportunity.

Can I order the Workshop on Video or Audio Tape?

Not at this time. However, please continue to monitor our website and newsletters because we do offer webinars throughout the year.

What is your Cancellation/Refund policy?

We accept cancellations up to 15 days prior to the start of the workshop. Any registrant who cancels within this time frame will receive a full refund minus the cancellation fee*. If a registrant cancels between the 5th – 14th day preceding the workshop, the participants will have the option to attend a future class within one year of the original workshop or receive a 50% refund minus the cancellation fee*. No refunds will be given for cancellations occurring 5 days or less before the start of the workshop. If you cannot attend a workshop, you may send an alternate from your company to the same workshop. You need to notify our office immediately by phone (407) 290-2754 if you need to make any changes.

If D. L. Newslow & Associates, Inc. has to cancel a course due to unforeseen circumstances (illness, emergency, death in family, hurricane, etc.), you will receive a full refund of your registration fee or you will be able to apply it to another workshop. We are not responsible for any charges incurred as a result of travel changes or cancellations. We recommend booking travel directly with the airline, hotel, etc. rather than through an internet site such as Priceline or Travelocity, because the companies are always more willing to work with you on changes if you book with them directly.

Note*: The cancellation fee is defined as 25% of the total cost, up to a maximum of $200 per workshop.

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