Frequently Asked Questions - All FAQs
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Call the corporate office at (407) 290-2754 and we can assist you.
Our office is open Monday - Friday from 9:30 a.m. – 6:00 p.m. EST. If you get the voice mail, leave a message and we will return your call at our very first opportunity.
Not at this time. However, please continue to monitor our website and newsletters because we do offer webinars throughout the year.
Cancellations will be accepted up to 15 days prior to the start of the workshop. In this scenario, registrants will receive a full refund minus a $200 cancellation fee. If a class is cancelled between the 5th - 14th day preceding the workshop, the participant will have the option to attend a future class within one year of the original workshop or receive a 50% refund minus the $200 cancellation fee. No refunds will be given for cancellations occurring 5 days or less before the start of the workshop. If you cannot attend a workshop, you may send an alternate from your company to the same workshop. You would need to notify our office immediately by phone (407-290-2754) if you need to make any changes.
Have questions about our Workshops? Find your answers here!
Go to the registration area of our website to register online and pay by credit card. If paying by check, please contact us by calling (407) 290-2754. Our system is not able to accept check payment on line.
Although the workshops may vary in time (look at the individual class description to see the times listed), most classes run from 9:00 a.m. – 5:00 p.m. with a couple of breaks and time for lunch. Lunch is provided unless the class ends at noon.
You will need to register and pay at least 30 days prior to the start of the workshop in order to receive the early bird discount.
You can only use more than one discount code if you register and pay at least 30 days prior to the workshop starting. The early bird discount would be automatic and you would see it reflected in your final price. You don’t actually have to enter the code to get this discount. If you have another discount code, you can enter it in the “Discount Code” field when you checkout. This discount will also be reflected in your final price.
They are held at the corporate office of the National Registry of Food Safety Professionals located at:
I don’t have time to leave the plant to attend a workshop. Would you come to my worksite and hold the workshop there?
Of course, we want to make it easy for you. Contact us by using our website contact form to discuss the specific workshop and the scope of training that you would like to accomplish. We are also offering specifically focused webinars that bring key topics to you without having to travel.
Business casual is the normal attire. You might want to bring a sweater or jacket since the room tends to be cool. Jeans are also acceptable.
We always bring a variety of books, CDs and DVDs to each workshop that cover a variety of food safety subjects. Some are available in English and Spanish. Both of Debby’s book are available for sale during these workshops. We accept credit cards and cash for your purchases. We also have an assortment of “free” materials such as articles, FDA bulletins and training programs. We are happy to ship materials you purchase to your location to save you from having to carry them on the airplane.
You will receive a certificate indicating the specific course and related referenced criteria upon completion of the course. If you are taking the HACCP Plan Development or the Advanced HACCP course you will also receive the International HACCP Alliance Gold Seal. Completion of these classes provide evidence of attendance to course approved by the IHA which is critical for compliance to a GFSI approved scheme and also to FDA FSMA – HARPC Preventive Controls.
Snacks and beverages are provided throughout the workshop. Lunch is provided unless the class ends at noon.
Yes, as long as you notify us before the workshop begins. Since lunches are catered we will need to notify the caterer in advance. There will also be a separate charge for anyone who joins you for lunch. Please notify us at 407-290-2754. The actual charge depends on the specific lunch of the day. We can provide this information at the time of notification.
Yes, just be sure to notify Melissa in advance if you have a special request. Her phone number is (407) 290-2754 and her email is [email protected]
You will be given a workshop binder when you get to the workshop so that you can follow along and take notes. Additional paper, pens, or highlighters are certainly acceptable. Also, you might want to dress in layers and bring a jacket or sweater since the room temperature changes throughout the day. If you are attending a HACCP workshop, don’t forget to bring your HACCP plan with you. The instructors will be glad to answer any of your questions and assist you in any way possible.
No, you will be on your own after the workshop ends each day. But there are plenty of restaurants, shops, and other entertainment close by. There is also a trolley service that runs on Universal Boulevard and International Drive and stops at over 100 locations every day (visit www.iridetrolley.com ). Go to www.VisitOrlando.com to check out upcoming local events.
Yes, please notify Melissa Hays, 407-290-2754, or [email protected] Melissa will make the arrangements for you.
Questions about making payments can be found here.